Wonderlandmovies – FAQ: Real-Time Personalized Videos

We create hyper-personalized videos in real time—brand/CI-compliant, data-driven, and fully automated. Typical applications include CRM journeys, e-commerce, dynamic video ads, events, and self-service generators.

Variables such as name, product, price, or location are injected into a template. Our engine renders in real time and immediately delivers a playable MP4 URL with a thumbnail. CDN and caching ensure fast delivery.

Typically seconds per video (depending on length and complexity). For peak loads we scale horizontally and offer prioritized queues and optional SLAs.

Yes. You can test immediately and generate a sample video. For PoCs we provide sample templates, payloads, and test links.

Hyper-personalization with brand control, reproducibility, and GDPR compliance—especially when AI is involved. Award-winning personalization expertise, high-end quality, and measurable revenue impact.

We produce or enhance existing films with advanced CGI, AI, and compositing special effects. Combined with AI-generated voices, we deliver visually premium films with individualized messaging.

AI enables new dimensions we call “fully automated hyper-personalization”: a perfectly tailored spot for every consumer—e.g., AI voice-overs aligned to their needs/interests and AI-curated visuals and product offers. We orchestrate leading AI solutions with our proven video engine to elevate brand communication.

Awareness and dynamic ads, purchase intent/checkout assist, onboarding and welcome, cross-/upsell, repurchase, recommendations, service explainers, event personalization, B2B sales, and video generators for locations or teams.

HTTPS API (JSON), webhooks/callbacks (optional HMAC or mTLS), and CSV/batch imports. Compatible with common CRM/CDP platforms, email providers, marketing automation systems, shops, and apps.

Example:

{
  "project_id": "abcd1234",
  "firstname": "Ben"
}

Callbacks are sent via HTTPS; optionally signed with an HMAC signature or via mTLS.

HTTPS with unique job and customer IDs; optional HMAC signatures or mTLS for verification and replay protection.

MP4 (H.264) in 16:9, 1:1, 4:5, or 9:16 up to 1080p; optionally 4K/H.265/WebM and animated snippets (GIF/loop). Social specs (Reels, Stories, Shorts) including OG previews/thumbnails.

Yes. Multilingual delivery, dynamic text replacement, and AI voice-over or fixed voice talent. Loudness/mastering is standardized in the template.

Via a high-performance CDN with optional signed, expiring links. Optional geo controls, download restrictions, and tracking parameters (UTM, OG tags).

You receive an immediate error via callback with an error code and description. Failed jobs can be retried automatically or handled manually.

Yes. We support delivery via your infrastructure, or we can host in one of our GDPR-compliant data centers.

Yes. Processing exclusively in German data centers, a data processing agreement (DPA/AVV) including TOMs, and no third-country transfer without a legal basis.

Yes. We provide a DPA including TOMs, a sub-processor list, and a privacy concept—customizable for compliance departments.

Only the variables required for personalization (e.g., first name, product, location). Processing is purpose-limited, logged, and documented—with clear deletion periods.

Transport encryption (TLS 1.3), encryption at rest, access restrictions, role-based access control, logging, and automatic deletion per agreement.

As agreed: immediate deletion after delivery or automatic retention periods (e.g., 30/90 days). Deletion logs and evidence can be provided optionally.

Template approvals, roles and permissions, watermarking, expiring links, rate limits, and abuse detection.

In certified German data centers operated by Hetzner Online GmbH (ISO 27001, Nuremberg / Falkenstein). No cloud systems outside the EU.

Firewall systems, DDoS protection (Cloudflare Business), two-factor authentication, VPN access, backup strategy, and an emergency and disaster recovery plan.

We operate all systems ourselves on dedicated hardware. No multi-tenant instances. Each customer receives a dedicated environment.

Yes. Our videos can be delivered fully accessible—including subtitles (closed captions) and audio descriptions.

Subtitles for people who are deaf or hard of hearing, audio descriptions for people who are blind or low vision, and an accessible video player with keyboard and screen-reader support (WCAG 2.1 & BFSG compliant).

From June 28, 2025 under BFSG for time-based media—we already meet these requirements fully.

Legal certainty, inclusion, and a better user experience—without additional effort.

Our servers run on 100% renewable electricity. We use paperless processes, energy-efficient workflows, and automated deletion to conserve resources.

Yes. Wonderlandmovies meets ESG criteria across Environment (E), Security & Compliance (S), and Governance (G).

Yes. We provide complete evidence: privacy and information security concept, TOM documentation, DPA, deletion concept, and training records.

Yes. On request with documentation, checklists, and direct coordination with our data protection officer.

Simple and direct. You work with the managing directors and developers themselves—no call centers, no intermediaries.

Yes. On request we support everything from concept and technical implementation to delivery and integration into your systems.

Immediately. All legal, technical, and organizational prerequisites are prepared.

All templates use style tokens (fonts, colors, safe areas) and validated layouts. Approvals follow defined review stages.

Yes. We ingest existing films or spots and integrate personalizable areas and special effects—e.g., text, audio, image, or video regions.

Multilingual content, dynamic localization, AI voice-over or voice files in all common languages. Fonts and character sets are added per project.

Yes. Subtitles (SRT/VTT export) and optional audio description. Player embeds and pages can be configured to be WCAG-compliant.

We provide full service from a single source—including an in-house film team, creative concepting, and brand-compliant execution. Alternatively, we can work with your provided material or advise during production to prepare personalizable elements optimally.

Yes. Our creative team advises based on best practices and past campaign results on which personalized elements (name, product, location, purchase history, behavioral data) typically deliver the strongest impact for your objectives.

Yes. Templates are modular. You define pre-approved “slots” for text, images, or video segments that can be filled dynamically via the API without developer intervention.

Kick-off → data/variables → template & CI mapping → QA → PoC → rollout. We provide documentation, payload examples, and test links.

Yes. Business-hours support (optional 24/7), defined SLAs, monitoring, alerting, error replays, and incident processes.

Planned maintenance is announced. Blue-green deployments, canary rollouts, and automatic rollbacks ensure availability.

Versioning with staging → review → production. Rollbacks are possible; changes are traceable and auditable.

Setup/template costs plus usage-based pricing per real-time render/delivery. Enterprise packages, volume discounts, and SLAs are available.

Proofs of concept can be done without minimum volume; for regular operations tiered pricing and framework agreements are common.

Offer → DPA/TOMs → (if needed) DPIA → order. We support compliance/legal teams with all required evidence.

Usage rights remain fully with the customer. Scope and term are defined contractually; templates can be maintained internally on request.

Personalized videos typically achieve significantly higher CTR, engagement, and conversion rates. We support A/B tests, holdouts, and reporting.

UTM parameters, OG previews, events (play 25/50/75/100%, CTA clicks), and exports to BI/CRM. Integration with Google, Adobe, or Matomo is possible.

Send your use case, volume, channels, term, and goals to us. We’ll provide a transparent offer with a timeline.